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Tent and Party Rental Policies

Placing an Order and Payment

We recommend placing your order as soon as you know for a fact that you are going to need the items. All rental equipment is inventory based and is on a first come first serve basis. A 25% deposit is required to reserve your items. The deposit is applied to the rental cost of your order. Payment in full, and final counts are due no later than 10 days prior to delivery or pickup of your order. Additions may be made after that date if the items are available but no deletions or reductions. The deposit and final payment may be paid with a credit card or you may send a check or money order that must arrive by the 10-day deadline.

Cancellations and Changes Please be aware that once we reserve your order, other orders may be turned away to honor our commitment to your request. In the event you need to cancel an order or item, please do so 30 days in advance to receive your deposit back. Any orders cancelled with less than 30 days till the event will result in forfeiture of your deposit. Final numbers must be made 10 days in advance along with the final payment. All orders cancelled within the 10-day deadline would result in forfeiture of the entire amount of order.

Loss or Damage Responsibility for equipment remains with the renter from the time of delivery or pickup to time of return. Please be sure equipment is protected from weather and is secured when not in use. All equipment must be returned in the same quantity and condition that you receive them in. (i.e. no tears, rips, burn holes, or dents) Full replacement cost will apply to any item that is rendered unusable or missing upon return of your order.